FAQ

Yes! We guarantee the authenticity of every item in our store, from comics to sports cards and vinyl records. Our team thoroughly inspects and verifies all items before listing them for sale, and we also carry items graded by trusted third-party services like CGC and PSA.

We use industry-standard grading scales to assess the condition of ungraded items, such as comics, vinyl records, and video games.

For items graded by third-party experts, like CGC (for comics) or PSA (for cards), we rely on their certified grading.

The grade will be clearly noted in the product description, ensuring you know exactly what you're getting.

Of course! If you'd like additional photos or information on any item, feel free to reach out to our support team at support@mdzvault.com, and we'll be happy to assist.

We process orders within 1-3 business days. Shipping times vary depending on your location, but most orders arrive within 5-7 business days in the U.S.

Currently we only offer domestic shipping to the U.S.

Once your order ships, we’ll send you a confirmation email with a tracking number so you can follow your collectible every step of the way.

We want you to love your purchase! If you’re not completely satisfied, we accept returns within 7 days of delivery, provided the item is returned in the same condition it was received.

Due to the collectible nature of our products, a restocking fee of 15% will apply to all returns, and the buyer is responsible for return shipping.

We reserve the right to deny returns for items that do not meet our return standards.

Exchanges are possible if the item is available in stock. Please contact our customer service team to check availability and start the exchange process.

If your item arrives damaged or you received the wrong item, please contact us within 48 hours of delivery. We will resolve the issue promptly by offering a replacement or refund, depending on availability.

Other Questions?

If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.

Email

support@mdzvault.com